A “pre-order” allows you to place a reservation for a product prior to its scheduled release date.

 Visit the Preorder / Place Preroder menu point on the B2B Platform. Simply add quantities per size for each model you want to order . After placing your order, you will receive an e-mail confirming your preorder request and providing you with a reference number. 

No, you may pre-order as many or as few products as you’d like. Profit from our volume discounts when your preorder quantity reaches certain levels.

When you check out, we will pre-authorize your credit card for the total estimated amount of all items displayed in your cart. However, you will not be charged for any of the items until they are ready to ship. Any items in your cart that are available now will be grouped into one order and you will be charged when those items are ready to ship (they may ship together or individually, depending on the order). Pre-order reservations will be split into individual orders, regardless of the release date, and you will be charged when each item is ready to ship. See #3 for more information on paying for your pre-ordered reservation.

Pre-order release dates we list on our site are based on information we receive from publishers or manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via the email address on file.

If you have pre-ordered an item you can check your order.... Please note that you will need your order reference number and associated email address on file to access your order status. All pre-ordered items will be listed along with their expected release dates.
If you pre-ordered an item on direct with Joya you can go to “my orders” under your account profile etc

It depends on when you place your pre-order reservation.
If you placed your reservation at least 15 days before the item’s scheduled release date, you will receive an email approximately 12 days before the release date to remind you that we will soon be charging your credit card for the amount of the item (including any applicable tax & shipping costs). If you receive this email and no longer want the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, in general 10 days before the currently scheduled release date. Unless you cancel your reservation, you authorize us to charge your credit card for the applicable amount prior to shipping the item. See Section #11 for information on how to cancel a pre-order reservation.
If you place your pre-order reservation less than 15 days before the scheduled release date you will not receive any email reminder unless something about your order changes.
Once your order has shipped, we'll email you the tracking number of our delivery carrier.

Yes, you may cancel your reservation up until the item enters the shipping process, in general 10 days before the currently scheduled release date. To cancel an order, go to your pre-order reservation details and click on the “cancel order” button. Please note that you will need your pre-order reference number and associated email address on file to access your order details page. If there is no “cancel order” button, it means your pre-ordered item has entered the shipping process and the reservation can no longer be canceled.

If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation.
You can modify the shipping address associated to your pre-order anytime up to 10 days prior to the listed release date of the product.
You can modify your shipping address using a self-service order modify capability on your order details page (for more information see #8 above).
Please check shipping restrictions (Refer to #15 below and Shipping FAQ for additional information).
When changing the shipping address please take a moment to make sure your payment method and billing address are up to date.